Map the complete care journey
We worked from both sides of the appointment: how a patient finds and receives care, and how a clinician prepares, consults, documents, and follows up.
Anonymised case study · 01
A complete doctor–patient platform, from booking to video consultation.
A secure digital-care platform connecting patients and clinicians through onboarding, scheduling, records, messaging, payments, prescriptions, and browser-based video appointments.
The brief
Patients were moving between phone calls, email, separate booking tools, and consumer video apps to receive care. Clinicians had no single view of availability, consultation history, documents, prescriptions, or follow-up actions. The provider needed one secure product that could support the complete care journey without making either side learn a complicated clinical system.
Constraints that shaped the build
- Patient records, consultation notes, and documents required strict role-based access and a complete audit history.
- Video consultations had to work in the browser across desktop and mobile devices without a separate application.
- Scheduling needed to handle clinician availability, appointment types, time zones, cancellations, and reminders.
- The platform had to support individual practitioners and multi-clinic organisations from the same product core.
The approach
Establish the platform core
Identity, organisations, roles, availability, appointments, records, notifications, and audit events became shared platform capabilities rather than page-specific logic.
Prove video early
We tested WebRTC call setup, device permissions, waiting-room behaviour, reconnection, and poor-network fallbacks before building the wider consultation experience around it.
Release by clinical workflow
The first clinicians onboarded with booking and video consultations, followed by patient records, prescriptions, payments, messaging, and multi-clinic administration.
What we built
Patient application
Account onboarding, clinician discovery, appointment booking, intake forms, secure documents, payments, reminders, and care history.
Clinician workspace
Availability, appointment preparation, patient timeline, consultation notes, prescriptions, follow-up tasks, and clinic-level administration.
Integrated video consultations
A browser-based waiting room and WebRTC consultation flow with device checks, secure session access, reconnection, and post-call actions.
Healthcare platform core
Java services for identity, scheduling, records, messaging, billing, notifications, auditing, and integrations, exposed through versioned APIs.
Project outcomes2 apps WebRTC RBAC 1 flow
patient and clinician experiences on one platform
browser video consultations without a separate client app
role-based access across practitioners, clinics, and patients
from booking through consultation and follow-up
Under the hood
Core technology
- Java
- Spring Boot
- React
- Next.js
- PostgreSQL
- WebRTC
- Redis
- AWS
What mattered most
The platform became useful when the technology disappeared behind one continuous care journey. Booking, video, records, and follow-up had to feel like one appointment rather than a collection of connected tools.
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